Contact & Customer Support
Technical & Product Support
For questions concerning 2D-to-3D CAD conversion, mesh export formats (STEP/STL), and cloud workspace features.
support@threed.ma →Billing & Paddle Subscriptions
For invoice lookups, subscription tier changes, VAT inquiries, or cancellation requests.
billing@threed.ma →Enterprise & API Inquiries
Interested in high-volume programmatic CAD generation, custom webhooks, or dedicated team seats?
partners@threed.ma →Company Information
Software Platform: TR3D Studio (threed.ma)
Product Type: 100% Digital SaaS Software & Generative 3D CAD Downloads
Operational Office: Boulevard d'Anfa, Casablanca, Morocco
Merchant of Record: Paddle.com Market Ltd, Judd House, 18-29 Mora Street, London, EC1V 8BT, United Kingdom
Customer Support SLA: All inquiries receive a response within 24 business hours (Monday – Friday, 09:00 to 18:00 GMT+1).
Self-Service & Receipt Lookup
You can manage your subscription and download official invoices at any time:
- Log into your account dashboard at threed.ma to view remaining generation passes.
- For 24/7 buyer receipt lookup and transaction management, visit paddle.net with your billing email.