Refund & Cancellation Policy

1. 14-Day Money-Back Guarantee (Digital SaaS)

We want you to be completely satisfied with TR3D's neural CAD software suite. We offer a 14-day money-back guarantee for all digital subscription plans (Pro CAD Studio, Enterprise) and credit packages, subject to the following fair-use terms:

• You submit your refund request within 14 calendar days of the original transaction date.
• You have not consumed more than 20% of your monthly digital AI generation credits for the billing period.
• If you experience technical issues where the neural model fails to compute valid geometry, you are entitled to an immediate refund or credit replenishment regardless of usage volume.

2. Subscription Cancellation Procedure

You may cancel your recurring subscription at any time with immediate effect:

• In-App Cancellation: Log into your TR3D workspace, navigate to Account Settings → Subscription, and click "Cancel Subscription".
• Paddle Receipt Portal: Every invoice email sent by Paddle contains a direct "Manage Subscription / Cancel" link allowing instant one-click cancellation.
• Email Request: Send an email to billing@threed.ma with your account email address and we will process the cancellation within 24 hours.

Upon cancellation, automatic renewal will be immediately disabled and you will not be charged again. You will continue to have full access to your digital plan until the end of the current pre-paid billing cycle.

3. Digital Asset Delivery & Defective Exports

Because our products are digital software tools and electronic file downloads (STEP, STL, OBJ, GLTF):

• Access is granted instantaneously upon checkout.
• If a generated 3D CAD file suffers from manifold topology corruption, corrupted surface normals, or export errors, our support engineering team will manually repair the file or issue a 100% full refund.

4. How to Request a Refund

To request a refund, please contact us or Paddle through any of the following channels:

• TR3D Billing Desk: Email billing@threed.ma or support@threed.ma with your transaction reference or checkout email.
• Paddle Consumer Support: Visit paddle.net to look up your receipt and request a direct refund through Paddle's 24/7 buyer support team.

5. Refund Processing Timelines

Once your refund is approved:

• Refunds are credited back to the original payment method (Credit Card, Debit Card, PayPal, Apple Pay, Google Pay).
• Credit card and bank account refunds typically reflect on your bank statement within 3 to 7 business days, depending on your card issuer.
• PayPal refunds are credited immediately.

6. Contact Us

For any questions regarding this Refund and Cancellation Policy, please reach out to our team:

• Email: support@threed.ma / billing@threed.ma
• Merchant of Record: Paddle.com Market Ltd, Judd House, 18-29 Mora Street, London, EC1V 8BT, UK
• TR3D Studio: Casablanca, Morocco